Frequently Asked Questions
FAQ
Below are answers to some frequently asked questions. If you have a question that isn’t listed below, please feel free to contact us.
About Digital Products
What are Printables?
Printables are digital files (.pdf) that you download and then print yourself (or from a print shop) to write on. This way you can keep a physical record and print unlimited copies as needed.
What are Editables?
Editables are digital files (.xlsx) that you download, edit yourself and save to keep a digital record. You also have the option of printing the edited files to keep a physical copy as well.
What file format do your printables come in?
All our printables are PDF files, compatible with most devices and software. You can print them or fill them out digitally using Adobe Acrobat Reader (free).
Can I download my files instantly?
Yes! All purchases are available for immediate download once payment is completed. No waiting or shipping required.
How do I download digital files?
After completing your purchase, you’ll receive a confirmation email with a download link. You can also access your files directly from your account on our website. Simply click the link to download your PDFs to your device, and you’re ready to print or fill them out digitally.
What if I have trouble downloading or opening my file?
Contact us via our support form or email. We respond within one business day and will help you access your files.
What if I have trouble downloading or opening my file?
Contact us via our support form or email. We respond within one business day and will help you access your files.
Can I customize your printables?
Some products can be customized. Please check the product page or contact us for custom requests.
What kinds of payment do you accept?
We currently accept credit cards, debit cards, Google pay and Apple pay.
Can I return or exchange a digital product?
Due to the digital nature of our products, we cannot offer refunds. Please contact us if you have any issues with your download.
Can I share your printables with others?
No, our printables are for individual use only. Sharing, reselling, or distributing the files is not permitted.
What Are Your Terms and Conditions?
Our digital files are for personal use only and for direct use in your small business tasks (like printing or filling out for your own workflow). They cannot be reused, resold, or distributed in any form, including within a business.
About Physical (Print-on-Demand) Products
Physical items are made to order and are subject to a separate refund policy. Please review our Refund Policy for full details.
What are print-on-demand products?
These are physical items created specifically after an order is placed.
Are physical products shipped?
Yes. Physical products are shipped to the address provided at checkout.
Do physical products include tracking?
Tracking is provided when available once the item ships.
Can I return or exchange a physical product?
Because items are made to order, returns are only accepted for damaged or incorrect items. Please refer to our Refund Policy for details.
Do physical and digital products ship together?
No. Digital products are delivered instantly, while physical items ship separately.